Refund policy

Last updated May 21, 2026

At Cedar & Moore, we are committed to ensuring the satisfaction of our customers. This Refund Policy outlines our protocols and procedures regarding refunds, ensuring a transparent and fair process for all our clients.

Please note that this policy applies to all purchases made through our website, https://cedarandmoore.com. We encourage our customers to read this policy thoroughly to understand their rights and our obligations. This will help facilitate a smooth and straightforward refund process, should the need arise.

We understand that every situation is unique, and we are dedicated to handling each case with the attention and care it deserves. If you have any questions or concerns about this policy, please do not hesitate to contact our customer support team at orders@cedarandmoore.com for assistance.

RETURNS

All returns must be postmarked within six (06) days of delivery.

Please note:

All items must be in new and unopened condition, with all original tags, labels, and original packaging.
The return window begins on the date the shipment tracking information shows the order as delivered.

What if my product is damaged/wrong?

All orders undergo quality inspection prior to shipment. If you receive a damaged, defective, incorrect, or missing item, you must initiate a request through our Refund Portal within the applicable return period. Our team will review your request and provide further instructions where applicable.

Please ensure that all items are returned in the same condition in which they were received, including all original packaging, tags, labels, accessories, and protective materials.

What are the cases in which I can return an item?

You can return an item for the following reasons:

Damaged Product: You received a product that was physically damaged upon delivery.
Incorrect Product: You received an item that is different from the product you ordered.
Wrong Size or Color: You received a product in a different size, color, or variation than the one selected at the time of purchase.
Mislabeled Product: You received a product that does not match the description, specifications, or labeling provided at the time of purchase.
Missing Item: An item included in your order confirmation was missing from the delivered shipment.
Defective Product: You received a product with a manufacturing defect or fault that affects its intended functionality or use.

Which items cannot be returned/replaced?

In our commitment to customer satisfaction, we also need to set clear guidelines on when a refund or return may not be possible. The following are circumstances under which we cannot accept returns or issue refunds:

Late Request: Return or refund requests initiated more than six (6) days after the recorded delivery date may not be accepted.
Incorrect Shipping Address: Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete. Orders shipped to an incorrect or incomplete address provided by the customer are not eligible for refunds, replacements, or store credits.
Original Condition Requirement: All returned items must be unused, unworn, unwashed, and in their original condition. Items showing signs of wear, use, staining, odors, alteration, damage, or washing after delivery are not eligible for return, refund, replacement, or store credit.
Original Tags and Packaging Requirement: All original sewn-in tags, hang tags, labels, accessories, inserts, protective coverings, and original packaging must remain fully intact and attached. Return items must also include the original clear garment bag with the SKU sticker, where applicable. Returns with missing, damaged, removed, or heavily altered packaging or tags may be rejected.
Non-Returnable Collections: Items from certain collections are considered final sale and are not eligible for return, refund, replacement, or store credit, including but not limited to Hair products, Skincare products, Bodysuits, Jewelry, and Swimwear, except where required by applicable law.
Altered Serial Number or Product Identification: Products with removed, defaced, modified, or altered serial numbers, SKU labels, product identifiers, authenticity markings, or tracking labels are not eligible for return or refund.
Intentional or Customer-Caused Damage: Products that have been intentionally damaged, misused, improperly handled, modified, or otherwise damaged after delivery are not eligible for return, replacement, refund, or store credit.
Final Sale and Non-Returnable Items: Certain products may be specifically marked as final sale, non-returnable, or non-refundable at the time of purchase and are not eligible for return unless required by applicable law.
Free, Promotional, or Complimentary Products: Return, refund, replacement, or store credit requests for complimentary, promotional, giveaway, bundled, or free items are not accepted.
Unauthorized Returns: Any item returned without authorization through our Refund Portal, returned outside the approved return window, or shipped to an incorrect return address may be refused, rejected, or discarded without refund, replacement, or store credit eligibility.

How long will it take for the return process to complete?

We strive to make the returns process smooth and efficient. Once your returned item is received by our Returns Department, it will undergo an inspection and review process. Eligible returns are generally processed within five (5) business days after the returned item is received.

If your return is approved, the approved refund amount will be issued as store credit to your account for future purchases, unless otherwise required by applicable law. Store credits are non-transferable, non-refundable, and may not be redeemed for cash.

RETURN PROCESS

To initiate a return, customers must use our designated Refund Portal. The Refund Portal provides step-by-step instructions regarding eligibility, submission requirements, return authorization, shipping instructions, and status updates throughout the returns process.

Approved return items must be securely packaged in their original condition and shipped to the Returns Department address provided through the Refund Portal or return authorization instructions. Return items must be shipped within seven (7) days after return approval or authorization is issued.

Please note the following:

Return Shipping Fees: If the return is approved due to a damaged, defective, incorrect, or mislabeled product, we may cover the reasonable return shipping costs at our discretion. For all other approved returns, including customer preference, incorrect selection, sizing issues, accidental orders, or change-of-mind requests, customers are solely responsible for all return shipping expenses.
Trackable Shipping Recommended: Customers are strongly encouraged to use a trackable and insured shipping method, as we are not responsible for lost, stolen, delayed, or damaged return shipments during transit.
Return Authorization Requirement: Returns submitted without authorization through the Refund Portal, or sent to an incorrect address, may be rejected, refused, or discarded without eligibility for refund, replacement, or store credit.
Inspection Requirement: All returned items are subject to inspection and verification upon receipt by our Returns Department before any store credit, refund, or replacement is approved.
Restocking Fee or Rejection: Orders returned without meeting the eligibility requirements, return conditions, packaging requirements, or other criteria outlined in this Refund Policy may be subject to a restocking fee of up to twenty percent (20%) of the purchase price, or the return request may be declined entirely at our discretion to the extent permitted by applicable law.

DISCLAIMER: THE COMPANY HAS A DEDICATED TEAM THAT WILL CHECK THE RETURNED PRODUCTS, AND THEIR DECISION ON YOUR REQUEST WILL BE FINAL TO ACCEPT OR REJECT. WE MAY REJECT THE RETURNED PRODUCT IF THERE IS DAMAGE TO THE PRODUCT OTHER THAN WHAT WAS MENTIONED, OR IF WE FIND THE PRODUCT IS TO BE USED OR TAMPERED WITH. IF A RETURNED PRODUCT IS REJECTED, NO REFUND WILL BE ISSUED TO THE CUSTOMER, AND THE CUSTOMER MAY CHOOSE TO HAVE THE PRODUCT SHIPPED BACK TO THEM AT THEIR OWN COST.

REPEATED RETURN REQUESTS

We reserve the right to impose such charges as is necessary to reimburse the expense of delivery if we observe that you have a transactional history of repeated returns.
We also reserve a right to make the products ineligible for return, if we observe a transactional history of repeated returns.

CANCELLATIONS

We begin processing orders shortly after they are placed in order to provide timely shipment and delivery. If you would like to request an order cancellation or modification, you must contact our customer support team as soon as possible via email.

While we will make reasonable efforts to accommodate cancellation or modification requests before shipment, we cannot guarantee that such requests will be successful. Once an order has been processed, prepared for shipment, or shipped, it may no longer be eligible for cancellation or modification.

Customers are responsible for reviewing all order details carefully, including product selections, sizes, colors, quantities, and shipping information, prior to completing their purchase.

Cancellation from our end

We do our best to ensure all orders are processed smoothly, but sometimes situations arise that might lead us to cancel an order. These situations include:

Unavailability of Product/Service: Occasionally, a product or service may become unavailable after you've placed an order. If this happens, we'll inform you as soon as possible and offer a full refund or suggest alternative options that might interest you.
Non-compliance with Terms of Service: We uphold our Terms of Service and if an order doesn't align with these or with applicable laws, we reserve the right to cancel it.
Suspicion of Fraudulent Activity: Your security is crucial to us. If we suspect any fraudulent activity or unauthorized use of payment information, we'll cancel the order to protect both you and our platform.

Should we need to cancel your order for any reason, we’ll reach out to you using the contact information you provided when placing the order. Any refunds due will be processed back to the original payment method you used for the purchase.

CHANGES TO THIS POLICY

Cedar & Moore reserves the right to modify this refund policy at any time. We will provide notice of any changes by posting the updated policy on this website and updating the "Last updated" date at the top of this page.